Privacy Policy

Mell Property Management Privacy Policy


Mell Property Management ("we," "us," "our") values your privacy and is committed to protecting your personal information. This A2P 10DLC Messaging Privacy Policy outlines how we handle personal information collected through Application-to-Person (A2P) text messaging services.


Consent to Messaging

By providing your mobile phone number, you expressly consent to receive automated text messages (SMS/MMS) from Mell Property Management regarding your property, rental information, account updates, maintenance notifications, appointments, and other related service communications.


Types of Information Collected

We may collect the following information:

  • Phone numbers provided by you
  • Message content sent to and from your phone number
  • Date and time of message exchanges
  • Delivery status of messages


How We Use Your Information

Your information is used solely to:

  • Communicate property updates and rental notifications
  • Schedule and confirm appointments
  • Respond to inquiries or maintenance requests
  • Provide timely notifications about important updates


We do not use your messaging information for marketing purposes unless explicitly consented to separately.


Sharing and Disclosure

Mell Property Management does not sell or rent your personal information to third parties. We may share your personal information only in the following circumstances:

  • With third-party service providers who facilitate messaging on our behalf, bound by confidentiality agreements
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, property, or the safety of our tenants and staff


Security

We take appropriate measures to safeguard your personal information. However, please be aware that no method of electronic communication or storage is completely secure, and we cannot guarantee absolute security.


Opting Out

 You can opt-out of receiving automated messages at any time by replying "STOP" to any message. After opting out, you will no longer receive automated messaging services but may still receive manual communications from us as required.


Changes to this Policy

Mell Property Management reserves the right to update this privacy policy periodically. We encourage you to review it regularly. Changes will become effective upon posting the updated policy to our website.


Contact Us

If you have any questions regarding this policy or our messaging practices, please contact us at:


Mell Property Management
360-427-1339